We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at rbarney267@gmail.com. As most of our items ship directly from our fulfilment partners, we typically don't require you to send the item back to us — in most cases we'll process a refund or replacement directly once the issue is confirmed by email. If a physical return is ever required for your specific order, we'll provide you with the return address and instructions at that time.
If your return is accepted, we will provide you with instructions on how to proceed. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at rbarney267@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions about whether your item is eligible for a return, please contact us before requesting a return.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once your return has been accepted, you can place a separate order for the new item.
United Kingdom 14-Day Cooling-Off Period
As a UK customer, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To qualify, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at rbarney267@gmail.com.