How long does shipping take?

We currently ship to the United Kingdom only. Orders are delivered within 5–8 business days, with free shipping on every order. Once your order has been shipped, you will receive a tracking number by email.

How can I track my order?

As soon as your order is dispatched, we'll send you a confirmation email containing your tracking information so you can follow your delivery status directly with the courier.

Do you ship internationally?

Right now we ship exclusively within the United Kingdom, with free shipping and delivery in 5–8 business days. We don't currently support orders to other countries.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Please refer to our Refund & Returns Policy for full details.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately if your order arrives damaged, defective, or incorrect. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Are my payments secure?

Yes. Your payment information is processed using secure, encrypted technology. We do not store your payment details on our servers.

How can I contact customer support?

Our customer support team is happy to assist you with any questions regarding your order or our products.

Email: rbarney267@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Do I have to pay customs or import duties?

No. Since we ship exclusively within the United Kingdom, there are no customs duties or import taxes to worry about.

What if my package is delayed?

While we strive to deliver every order on time, occasional delays may occur due to weather conditions or courier services. If your order is taking longer than expected, please contact us and we'll be happy to assist.

Why shop with Vellaro?

At Vellaro, we are committed to providing stylish, high-quality fashion, secure payments, reliable shipping, and excellent customer service. Your satisfaction is our priority.