Privacy Policy

Vellaro is responsible for this store and website, including all related information, content, features, tools, products, and services provided to deliver you a personalized shopping experience (the "Services"). Vellaro is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase through, or otherwise interact with our Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood how your personal information is collected, used, and shared as described below.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies or can reasonably be associated with you. This does not include anonymized or de-identified data that cannot be linked back to you.

Depending on how you interact with our Services, where you are located, and as permitted by applicable law, we may collect the following categories of personal information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment information, including payment method details and transaction records.
Account information, including your username, password, preferences, and account settings.
Order and transaction history, including products viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.
Communications with us, including messages sent to our customer support team.
Device information, including IP address, browser type, device identifiers, and network information.
Usage information, including how you interact with and navigate our Services.

How We Collect Your Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us, or otherwise interact with our Services.
Automatically through cookies, pixels, and similar technologies when you browse our website.
From service providers that help us operate our business.
From business partners and third parties where permitted by law.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Provide customer support.
Manage your account.
Personalize your shopping experience.
Improve our products, website, and Services.
Send order confirmations and important account notifications.
Send promotional emails and marketing communications (where permitted by law).
Detect fraud, maintain security, and protect our business.
Comply with legal obligations and enforce our policies.

Sharing Your Information

We may share your personal information with:

Shopify and service providers who help us operate our store, process payments, fulfill orders, provide shipping services, store data, and deliver customer support.
Marketing and advertising partners to deliver relevant advertising where permitted by law.
Third parties when required by law or to protect our legal rights.
Business affiliates or successors in the event of a merger, acquisition, or business transfer.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to provide and improve its services.

To learn more about Shopify's privacy practices, please visit:

https://privacy.shopify.com/en

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under the age defined by applicable law. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can remove it.

Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Receive a copy of your personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of marketing communications at any time by using the unsubscribe link included in our emails.

Customers located in the United Kingdom and the European Economic Area may have additional rights under applicable data protection laws.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required, we use legally recognized safeguards, including Standard Contractual Clauses or equivalent legal mechanisms, to protect your personal information.